Strategic outsourcing partner

Build stronger operations with VAMA Solutions

We provide outsourcing services in key business activities and represent your brand with professionalism, efficiency, and adaptability. More than a traditional call center, we work as a strategic ally that integrates with your company’s culture, goals, and service standards.

Since 2023 Founded as a strategic ally for clients seeking smarter outsourcing support.
40+ Team members growing with purpose, quality, and consistency.
Multisector Experience across customer service, healthcare support, and tailored operations.

Recruitment & Selection

Profiles aligned with your company culture, operational goals, and service expectations.

KPI Tracking

Ongoing performance evaluation focused on measurable results and quality standards.

Customer Experience

Call, chat, email, and social channel support with agile, personalized service.

Who we are

Strategic support built around your brand

VAMA Solutions was founded on August 23, 2023, to enhance process quality and efficiency, optimize resources, and deliver experiences that strengthen our clients’ market position.

M

Mission

Enhance the quality and efficiency of business processes, optimize resources, and deliver unique experiences that elevate and strengthen each brand in its industry.

V

Vision

Position the company as a leader in the outsourcing industry by expanding internationally, adapting to clients’ needs, and delivering exceptional experiences.

D

DNA

We are our clients’ strategic ally. That mindset shapes how we recruit, train, communicate, and deliver every service.

Growth story

From a committed start to a growing team

We began with three committed team members, a clear vision, and the drive to stand out in a competitive market. Passion, discipline, and focus on quality helped us earn the trust of our first clients.

Each challenge became a lesson and every small win fueled our growth. Today, we continue expanding with purpose while protecting what makes us unique: close partnership, flexibility, and operational excellence.

Value proposition

Our role: strategic ally, not a call center

We work as a true extension of your team. Unlike a traditional outsourced vendor, VAMA becomes an external office that feels like part of your company, aligned with your values, objectives, and customer experience standards.

  • Delegate key operational responsibilities with confidence.
  • Reduce fixed and administrative costs.
  • Increase focus on core business priorities.
  • Access flexible and customized service delivery.
What we do

Outsourcing services designed around your operation

We provide specialized support across communication, customer service, recruitment, training, and performance management with tailored solutions for each client.

01

Recruitment

Our recruitment process is based on your company’s essence and specific needs. We identify profiles aligned with your culture, role requirements, and performance expectations.

02

Innovation

We identify process failures and take immediate action to improve them, helping your operation stay efficient, agile, and scalable.

03

Contact Center Services

Customer service, sales support, technical support, and collections delivered by trained teams using modern communication workflows and quality control.

04

Communication Channels

Efficient management of calls, chats, emails, and social media channels with a focus on agile, personalized, high-quality interactions.

05

Tailored Projects

Remote or hybrid service center implementation, process automation, customer experience analysis, and continuous optimization of operational performance.

06

Multisector Adaptability

Experience across multiple industries, including healthcare and customer service, with customized solutions adapted to each operational environment.

Specialized services

Operational support with measurable outcomes

Our service model combines people, training, administration, and performance oversight so clients receive dependable execution and long-term value.

A

Core support capabilities

  • Talent recruitment and selection aligned with your company profile and culture.
  • Ongoing performance tracking and evaluation focused on KPIs and measurable results.
  • Personnel administration, including payroll management and compliance support.
  • Continuous training in customer service and soft skills.
B

Projects & sustainability

  • Strategic projects designed to optimize customer service processes.
  • Technology, data analysis, and human talent combined for real business results.
  • Agile and scalable solutions focused on creating long-term value.
  • Responsible practices including remote work, digitalization, energy reduction, and labor inclusion.
Service methodology

How we structure each engagement

1

Initial Assessment

We gather your expectations, interests, and specific needs.

2

Preliminary Budget

We develop an approximate quote based on the requested services.

3

Strategic Proposal

We create a tailored proposal aligned with your goals and service requirements.

4

Final Budget

We present a detailed budget adjusted to your needs and agreed terms.

Recruitment workflow

From role definition to onboarding

  • Identify the service area, required profile, and key performance indicators.
  • Carry out a strategic talent search to attract suitable candidates.
  • Coordinate direct interviews to validate team and role alignment.
  • Deliver onboarding, internal policy guidance, regulations, and quality standards training.

This website can later be expanded with dedicated pages for KPIs, quality behaviors, case studies, and client sectors.

Leadership

Meet the VAMA team

A multidisciplinary team supporting human resources, operations, projects, communication, and executive leadership.

AC

Angelica Cabrera

CEO

Executive leadership focused on client partnership, quality growth, and strategic development.

DM

Diana Mican

Human Resources

Support in talent acquisition, profile alignment, and people-centered operational structure.

MM

María de los Ángeles Medina

Human Resources

Recruitment and candidate evaluation aligned with culture, performance, and project needs.

HQ

Hanen Quijano

Operations Supervisor

Operational oversight, workflow optimization, and execution consistency across client programs.

LR

Larissa Ramos

Process & Projects Coordinator

Coordination of implementation, service flow, internal processes, and project continuity.

AL

Alejandra Cabrera

Community Manager

Brand communication, digital presence, and external engagement with consistency and care.

Why VAMA

Flexible outsourcing that feels like an extension of your company

Whether you need recruitment support, customer service operations, KPI oversight, or a tailored remote/hybrid team structure, VAMA Solutions delivers scalable support built around your brand and objectives.

Contact

Let’s build your next operation together

Reach out to discuss your service needs, staffing model, communication channels, or a custom strategic proposal.

Office Street 127A #53A-45
Colpatria Business Center, Tower 2, 6th Floor
Bogotá, Colombia

Quick contact form

This demo form opens the visitor’s email app. Later, you can connect it to a backend, CRM, or form service.

Pro tip: once the site is live, the next improvement should be adding your real logo, office/team photos, and a live server-side contact form.